Senior Network Architect

3 weeks ago

Calgary, Alberta, Canada Green Shield Canada Full time

About the Role

We are seeking a highly skilled Senior Network Analyst to join our IT team at Green Shield Canada. As a key member of our Network Administration team, you will play a lead role in supporting the delivery of IT services to meet service level agreements (SLA) for internal and external customers.

Key Responsibilities

  • Support the delivery of IT services to meet service level agreements (SLA) for internal and external customers.
  • Lead and/or assist in the planning, design, implementation, and operation of complex network infrastructure systems that include enterprise networking environments, data center, campus, and cloud networks.
  • Monitor network performance and capacity in the areas of response, throughput, availability, and capacity.
  • Lead change, incident, and problem management tasks with production network team.
  • Knowledge management input, development of support runbooks, and transition to operational process.
  • Conduct performance monitoring and baseline analysis, with a keen focus on improving service robustness, resilience, and stability.
  • Participate in maintenance and testing of disaster recovery plans, processes, and procedures necessary to recover services in the event of a disaster.
  • Responsible to comply with corporate IT and Security policies.
  • Manage vendor relationships for maintenance and support of existing systems. Also, leverage these relationships to explore new technologies.
  • Collaborate closely with other IT and business teams in the development and implementation of new solutions following the Green Shield project delivery processes.
  • Provide mentorship within the team as a senior technical resource.
  • Provide 24x7 on-call support on a rotating basis.
  • The ability to work occasional early or late shifts to support changes.
  • Occasional travel will be required.

Requirements

  • A university degree or college diploma in Computer Science or a related discipline.
  • Minimum of 10 years' experience with network support in enterprise-class IT environments.
  • Experience with TCP/IP, DNS, and web-based technologies, data center (Cisco Nexus), LAN (Cisco/Meraki), routing (OSPF, BGP), SD-WAN (Aruba/SilverPeak), wireless network (Cisco/Meraki), network analysis tools (Viavi/PRTG), zero-trust network architecture, and cloud networks (Azure, GCP, AWS).
  • Clear and effective written and oral communication skills with the ability to communicate to all levels of internal and external customers.
  • Excellent planning, organizing, and time management skills with strong attention to detail.
  • Possess strong analytical skills and the ability to creatively develop solutions to problems.
  • Must be a team player with the ability to work independently in a rapidly changing environment.

About Us

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. And we're driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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