Bilingual Credit and Collections Professional

3 weeks ago

Vaughan, Ontario, Canada Kohl & Frisch Ltd Full time
Job Summary

Kohl & Frisch Ltd is seeking a highly skilled Bilingual Credit and Collections Specialist to join our team. As a key member of our Finance department, you will be responsible for managing all accounts across Canada, encompassing collections, reconciliation, cash receipts, and allocation.

Main Responsibilities
  • Identify and promptly contact delinquent accounts based on their terms of sale.
  • Follow up frequently for payment commitments and handle all requests for documentation.
  • Manage allocating all payments for assigned accounts and review and release of held orders within approval limits.
  • Reply to trade credit references and perform credit reviews as required.
  • Assist in preparing the monthly Watch list and work in conjunction with the Manager/Supervisor to improve systems.
  • Provide superior customer service to internal and external customers and inform sales representatives of significant account status changes.
  • Compile and submit information about problem accounts to the Manager/Supervisor.

Requirements
  • Minimum of 10 years of progressively responsible collection experience in a high-volume department.
  • University or college degree (or equivalent experience).
  • Experience working in a privately owned organization would be an asset.
  • Credit Institute of Canada's Certified Credit Professional (CCP) Designation would be preferred.
  • Fluency in French and English is mandatory with good speaking and business writing skills in both languages.
  • Must be able to work autonomously and have effective and persuasive collection and negotiation skills.
  • Must possess excellent organization, reconciliation, and analytical skills.
  • Proven ability to overcome obstacles and get results.
  • Must have strong interpersonal skills with the ability to communicate and develop a high level of confidence and trust with critical contacts.
  • Strong customer service skills with the ability to resolve customers' concerns.
  • Confidence and tact in dealing with business owners and Sales team.
  • Intermediate skills in MS Excel and Word.
  • Conscientious and results-oriented with a strong work ethic, positive attitude, and the ability to work well under pressure and within deadlines.

How to Apply
Please submit a cover letter and a résumé to recruitment@kohlandfrisch.com. Please specify the job title, Bilingual Credit & Collections Specialist, in the subject line of your email.

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