Technical Solutions Representative

3 weeks ago


Ottawa, Ontario, Canada SELECTCOM INC Full time
Customer Care Technical Support Role

We are seeking a highly skilled Technical Solutions Representative to join our team at SELECTCOM INC. This is an exciting opportunity for a motivated individual who enjoys working with clients and providing exceptional technical support.

Job Summary

The Technical Solutions Representative will be responsible for collaborating with various departments to advise and support clients on the best telephony solutions for their businesses. The successful candidate will have excellent communication skills, both written and verbal, and be able to effectively manage multiple tasks and priorities.

Key Responsibilities
  • Collaborate with various departments to provide technical advice and support to clients.
  • Implement orders and account follow-up as relationship-manager.
  • Ensure an excellent customer experience through timeliness, quality, and task-management focus.
  • Address client requests by phone, email, and chat according to outlined company standards.
  • Collect payments, perform miscellaneous account modifications, and data-entry.
  • Collaborate with various departments on individual task-work and group projects.
Requirements
  • Bilingualism (French and English) required.
  • Minimum 1 year experience in customer care and technical support.
  • Intermediate to advanced computer skills and a working knowledge of various software applications, including but not limited to Microsoft Office.
  • 1+ Year of troubleshooting and helpdesk experience.
  • Understanding of the Telecom industry an asset.
Benefits
  • Dental care.
  • Life insurance.
  • Extended health care.
  • Vacation and paid time off.
  • Parental leave.
  • Employee assistance programs.
  • Work from home opportunities.
  • Wellness programs.
  • Company events and social hours.

$45,000 - $60,000 per year, based on experience.



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