Technical Support Specialist

4 weeks ago


Markham, Ontario, Canada F12 Full time
Job Description

F12 is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide solutions to technical issues
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work Environment

The ideal candidate will have a fast-paced environment and work under pressure. They will also have tight deadlines, repetitive tasks, and a need for attention to detail.

Requirements
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience is an asset
  • Excellent oral and written communication skills
  • Ability to multitask and work in a team environment
  • Time management and honesty are essential
Benefits
  • Dental plan
  • Health care plan
  • Registered Retirement Savings Plan (RRSP)
  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)

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