Technical Support Specialist

2 weeks ago

Montreal, Quebec, Canada C.G.I. Full time
About the Role:

C.G.I. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a pivotal role in ensuring the smooth operation of critical applications used by our trading and risk analysts. Your primary responsibility will be to provide technical and functional support, troubleshooting issues, and implementing solutions to maintain system stability and optimize performance.

Key Responsibilities:
  • Technical Support: Provide timely and effective technical support for applications, including troubleshooting, problem resolution, and incident management.
  • Application Maintenance: Monitor system health, perform routine maintenance tasks, and implement upgrades and patches as needed.
  • Incident Management: Respond to and resolve production incidents promptly, using your problem-solving skills and technical expertise.
  • User Support: Interact with end-users to understand their needs, provide guidance, and resolve technical inquiries.
  • Automation: Contribute to automation initiatives to improve efficiency and reduce manual tasks.
  • Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance service quality.

Required Skills and Experience:
  • Strong technical skills in UNIX, SQL, Python, Java, Kibana, Elasticsearch, and Autosys.
  • Understanding of ITIL best practices and incident management methodologies.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.
  • Proven problem-solving and analytical skills.
  • Ability to work independently and as part of a team.

Preferred Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 0-3 years of experience in application support or a similar role.
  • Experience with financial industry applications.
  • Knowledge of scripting languages (e.g., Python, Bash)
  • Fluency in English is essential for effective communication with colleagues and partners in the United States. Proficiency in French is a valuable asset.

Benefits:
  • Opportunity to work in a dynamic and challenging environment.
  • Exposure to cutting-edge technologies and industry best practices.
  • Competitive salary and benefits package.
  • Professional development and growth opportunities.

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