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Customer Service Manager

2 months ago

Burlington, Ontario, Canada Elkay Full time
Customer Service Manager

Zurn Elkay Water Solutions Corporation is a dynamic and values-driven company that prioritizes customer satisfaction. As a Customer Service Manager, you will lead a team of customer support representatives to deliver exceptional service and exceed customer expectations.

Key Responsibilities
  • Manage a team of customer support representatives to ensure timely and effective issue resolution.
  • Develop and implement strategic initiatives to improve customer service processes and efficiency.
  • Collaborate with internal departments to streamline order processing and enhance customer satisfaction.
  • Communicate product launches and process updates to the team and customers.
  • Lead process improvement efforts to achieve Continuous Improvement goals.
Requirements
  • 5+ years of customer service management experience.
  • Proven leadership and team management skills.
  • Strong communication and interpersonal skills.
  • Problem-solving abilities and a customer-focused mindset.
  • Proficiency in ERP and CRM software.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.

Zurn Elkay Water Solutions Corporation is an equal opportunity employer committed to providing a diverse and inclusive work environment.