Customer Service Manager
3 weeks ago
About the Role
The Customer Service Manager is responsible for leading a team of customer support representatives to deliver exceptional customer experiences. This role requires strategic thinking, effective communication, and a customer-centric approach to drive business growth and improve customer satisfaction.
Key Responsibilities
- Manage a team of customer support representatives to ensure timely and effective issue resolution.
- Develop and implement process improvements to enhance customer experience and efficiency.
- Collaborate with internal departments to ensure seamless order processing and customer satisfaction.
- Communicate product launches and process updates to the team and customers.
- Lead the development of employee training programs to enhance customer service skills.
Requirements
- 5+ years of customer service management experience.
- Proven track record of driving business growth and improving customer satisfaction.
- Exceptional leadership and team management skills.
- Strong communication and interpersonal skills.
- Proficiency in ERP and CRM software.
About Elkay
Elkay is a leading international supplier of plumbing and water delivery solutions. We are committed to providing exceptional customer experiences and driving business growth through innovative solutions and strategic partnerships.
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