Senior Onboarding Specialist

1 week ago


Markham, Ontario, Canada Worldsource Wealth Management Full time

At Worldsource Wealth Management, we are seeking a highly motivated and energetic Transition Administrator to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and ensuring seamless onboarding experiences for new advisors.

As a key member of our Transitions Team, you will work closely with senior management and other stakeholders to provide high-quality support and guidance throughout the onboarding process. Your strong communication skills in both English and French will enable you to effectively collaborate with internal and external partners, ensuring accurate and timely information flow.

Key Responsibilities:

  • Resolve escalations related to New Transition Advisors promptly and accurately, applying strong business acumen and specific insights to address issues with a sense of urgency and exceptional service.
  • Navigate essential business processes effectively, demonstrate knowledge of documentation requirements, products, and systems across multiple investment dealers governed by CIRO.
  • Ensure client onboarding data accuracy, applying high standards of quality control so advisors can access new client packages through digital onboarding system with ease.
  • Collaborate with Internal and external partners to gather necessary information, enabling other teams to perform their tasks accurately and ensuring timely, efficient information flow.
  • Complete tasks related to client setup, including banking arrangements, transfers, income profiles, systematic events, managed accounts, and other transitions activities, all while adhering to SLAs to provide seamless client experience.
  • Update account information and collaborate closely with all internal stakeholders and teams to ensure compliance with documentation related to CRA and IRS self-certification of residency status.
  • Manage and update client preferences related to e-delivery for clients, statements, confirms, and tax forms ensuring smooth and accurate communication.
  • Coordinate with impacted teams to confirm task completion and provide clear, timely updates on progress to ensure a seamless client experience.

Qualifications:

  • Fluent in both English and French is required.
  • Post-secondary education and/or 2 years in Brokerage operation or transition of New advisor onboarding.
  • Excellent communication and organizational skills.
  • Excellent attention to detail and problem-solving skills.
  • Ability to work independently as well as in a team environment.
  • Knowledge of Dataphile, Unifide, or Inform is an asset.

Salary: $65,000 - $85,000 per year, commensurate with experience. We offer a comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off.



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