Senior Director, US Participant Outcomes Strategy

2 weeks ago

Toronto, Ontario, Canada Company 19 - John Hancock Life Insurance Company (U.S.A.) Full time

About the Role

We are seeking a seasoned leader to drive our commitment to enhancing participant relationships and improving retirement readiness in the US market. As the Senior Director, US Participant Outcomes Strategy, you will lead a team of retirement participant education experts and communication consultants to establish John Hancock Retirement as a leader in empowering individuals to save and invest for a secure retirement.

Responsibilities:

  • Communicate and implement the business' strategic vision, plan, operating model, and success criteria for driving measurable participant outcomes.
  • Participate in the execution of US participant engagement, outcomes, rollover, and experience.
  • Partner with Global Retirement, PI, and others in broader Manulife organizations to advance programs, processes, and campaigns related to US plan participants.
  • Attract, develop, promote, and retain top, diverse talent in US Retirement and the Manulife organization.
  • Provide leadership to retirement professionals in the Participant Outcomes function.
  • Optimize resources, budget, and innovations to drive continuous improvement and efficacy.
  • Develop and maintain an external presence as an inspiring leader by attending, presenting, and delivering thought leadership insights related to retirement plan participants.

How You Will Create Impact

You will create impact by delivering on our purpose of helping people save and invest so they can confidently achieve their retirement goals. By partnering with Financial Advisors, TPAs, and Plan Sponsors, you will help close the almost $4T retirement savings gap in the US and better the lives of the ~3.5M participants we serve in their later years.

What Motivates You

You obsess about customers, listen, engage, and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity, and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Requirements

To succeed in this role, you will need 10 years+ experience in the Retirement and Wealth Management industry, driving participant actions and outcomes. You will also need 10 years+ experience in people leadership, with a demonstrated ability to attract, develop, promote, and retain top, diverse talent.

What We Offer

We offer a competitive salary and benefits package, a growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. We also offer flexible work policies and a strong work-life balance, professional development and leadership opportunities, and a values-first culture that leads with our values every day.

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