Strategic Head of Participant Outcomes

4 weeks ago

Toronto, Ontario, Canada Company 19 - John Hancock Life Insurance Company (U.S.A.) Full time

Description

The Opportunity

We are seeking a proactive and strategic leader to drive our commitment to enhancing participant relationships and improving retirement readiness. This pivotal position involves leading a team of retirement participant education experts and communication consultants to establish John Hancock Retirement as a leader in empowering individuals to save and invest for a secure retirement.

Responsibilities:

  • Communicating and implementing the business' strategic vision, plan, operating model, and success criteria for driving measurable participant outcomes.
  • Participating in the execution of US participant engagement, outcomes, rollover, and experience.
  • Partnering with Global Retirement, PI, and others in broader Manulife organizations to advance programs, processes, and campaigns related to US plan participants.
  • Attracting, developing, promoting, and retaining top, diverse talent in US Retirement and more broadly the Manulife organization.
  • Providing leadership to retirement professionals in the Participant Outcomes function.
  • Optimizing resources, budget, and innovations to drive continuous improvement and efficacy.
  • Developing and maintaining an external presence as an inspiring leader by attending, presenting, and delivering thought leadership insights related to retirement plan participants.

How Will You Create Impact?

  • You will create impact by delivering on our purpose of helping people save and invest so they can confidently achieve their retirement goals.
  • By partnering with Financial Advisors, TPAs, and Plan Sponsors (Employers), you will help close the almost $4T retirement savings gap in the U.S. and better the lives of the ~3.5m participants we serve in their later years.
  • Delivering innovative participant programs that drive real outcomes, you will help our business grow and win in the marketplace.
  • Leading a team of dedicated professionals, you will mentor and develop top, diverse talent to create a collaborative, rewarding culture for the team.

What Motivates You?

  • You obsess about customers, listen, engage, and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity, and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What We Are Looking For

  • 10 years+ experience in Retirement and Wealth Management industry with driving participant actions and outcomes.
  • 10 years+ experience in people leadership with demonstrated ability to attract, develop, promote, and retain top diverse talent.
  • Undergraduate degree or equivalent experience.
  • Excellent verbal, written, and interpersonal communication skills.
  • Public speaking and keynote presentation experience.
  • Effective people and project leadership.

What Can We Offer You?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our Commitment to You

  • Values-first culture. We lead with our Values every day and bring them to life together.
  • Boundless opportunity. We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation. We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity, and Inclusion. We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship. We build a business that benefits all stakeholders and has a positive social and environmental impact.

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