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Restaurant Assistant Manager

2 months ago

Fergus, Ontario, Canada Tim Hortons Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Assistant Manager to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for leading a team of restaurant staff and ensuring the smooth day-to-day operation of our restaurant.

Key Responsibilities
  • Leadership and Team Management
    • Lead a team of 5-10 restaurant staff, providing guidance and support to ensure excellent customer service and high-quality food preparation.
    • Develop and implement strategies to improve team performance and productivity.
  • Operations and Logistics
    • Oversee the daily operations of the restaurant, including inventory management, cash handling, and customer service.
    • Ensure that all health and safety regulations are followed and that the restaurant is maintained in a clean and safe environment.
  • Customer Service and Relations
    • Provide exceptional customer service, responding to customer complaints and concerns in a professional and courteous manner.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Marketing and Sales
    • Participate in marketing plans and implementation, including promotions and advertising campaigns.
    • Develop and implement strategies to increase sales and revenue.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a restaurant or retail environment.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and meet deadlines.
    • Strong problem-solving and analytical skills.
    • Ability to work independently and as part of a team.
What We Offer
  • Competitive Compensation and Benefits
    • Competitive hourly wage.
    • Opportunities for advancement and professional growth.
  • Support for Employees
    • Recognition and rewards for outstanding performance.
    • Opportunities for training and development.