Production Support Analyst

2 weeks ago


Montreal, Quebec, Canada KYYBA Inc Full time

About KYYBA Inc

We are seeking a skilled Production Support Analyst to join our team. As a Production Support Analyst, you will be responsible for ensuring the smooth operation of our production environment.

Job Summary

The successful candidate will have experience in banking / financial sector and knowledge of core banking applications and/or data warehousing.

Key Responsibilities

  • Active monitoring of production activities and performing remediation steps when required
  • Interface with external IT communities to resolve incidents and work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary

Change and Request Management

  • Responsible and accountable for changes to the production environment for NAR applications
  • Work with development community for release prioritization and ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation and conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed

Requirements

Essential Requirements

  • Support role experience required ( >5 years' experience)
  • Experience in Banking / Financial sector preferred
  • Knowledge Core Banking applications and/or data warehousing preferred

Desirable Skills and Qualifications

  • Strong database skills (Oracle, MS SQL)
  • Unix/Linux hands on experience with knowledge of day to day commands
  • Scripting experience (Shell, powershell, ...)
  • Scheduling tools (Autosys)
  • Monitoring tools (Sysload, Geneos)
  • Collaboration Frameworks (SharePoint)
  • File transfer protocols

Salary Information

The salary for this position is estimated to be around $80,000 per year, based on industry standards and location.



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