Production Support Analyst
2 weeks ago
About KYYBA Inc
We are seeking a skilled Production Support Analyst to join our team. As a Production Support Analyst, you will be responsible for ensuring the smooth operation of our production environment.
Job Summary
The successful candidate will have experience in banking / financial sector and knowledge of core banking applications and/or data warehousing.
Key Responsibilities
- Active monitoring of production activities and performing remediation steps when required
- Interface with external IT communities to resolve incidents and work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for after-hours support activities, when necessary
Change and Request Management
- Responsible and accountable for changes to the production environment for NAR applications
- Work with development community for release prioritization and ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
- Regular reporting to line manager for prioritization and escalation and conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
Requirements
Essential Requirements
- Support role experience required ( >5 years' experience)
- Experience in Banking / Financial sector preferred
- Knowledge Core Banking applications and/or data warehousing preferred
Desirable Skills and Qualifications
- Strong database skills (Oracle, MS SQL)
- Unix/Linux hands on experience with knowledge of day to day commands
- Scripting experience (Shell, powershell, ...)
- Scheduling tools (Autosys)
- Monitoring tools (Sysload, Geneos)
- Collaboration Frameworks (SharePoint)
- File transfer protocols
Salary Information
The salary for this position is estimated to be around $80,000 per year, based on industry standards and location.
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