Financial Operations Analyst
1 week ago
Valeurs Mobilières TD is a leading provider of financial products and services to clients around the world. With over 6,500 professionals in 40 cities globally, we help our clients meet their current needs and prepare for the future.
Job DescriptionWe are seeking a highly skilled Financial Operations Analyst to join our team. As a Financial Operations Analyst, you will be responsible for providing exceptional customer service, executing complex transactions, and identifying opportunities to improve service delivery.
Your primary responsibilities will include:
- Executing more complex transactions and overrides accurately, on time, and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Identifying, documenting, and investigating processes/exceptions arising from transactions/processes beyond first-level operations service delivery
- Coordinating with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies
- Referencing or escalating processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
You will also be responsible for:
- Providing accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpreting findings, and making recommendations
- Supporting partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
- Maintaining working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
To be successful in this role, you will need:
- An undergraduate degree/college diploma
- 3+ years of relevant experience
We offer a competitive salary, benefits package, and opportunities for professional growth and development. Our salary range for this position is $51,400 - $72,600 CAD per year, depending on your level of experience and qualifications.
In addition to our comprehensive benefits package, we also offer:
- A variety of programs to support your physical and mental well-being
- A generous retirement savings plan
- Ongoing training and development opportunities
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