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Multilingual IT Support Analyst
2 months ago
About ComputerTalk:
ComputerTalk is a leading provider of cloud-hosted contact center and unified communication solutions. With over 30 years of experience, we have established ourselves as a trusted partner for businesses seeking innovative and effective communication solutions.
About the Role:
We are seeking a highly skilled Technical Support Professional with bilingual skills to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional user support and customer service on our company-supported computer applications and platforms.
Key Responsibilities:
- Troubleshoot problems and advise on the appropriate action
- Provide technical support and guidance to customers and internal stakeholders
- Collaborate with cross-functional teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Related experience and training
- University Degree in a relevant field
- Windows administration and deployment
- Experience with Cisco (nice to have)
Key Competencies:
- French and English oral and written communication skills
- Customer service orientation
- Problem analysis and problem-solving
- Adaptability
- Planning, organizing, and attention to detail
- Stress tolerance
- Team player