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Multilingual IT Support Analyst

2 months ago


Markham, Ontario, Canada Computer Talk Full time

About ComputerTalk:

ComputerTalk is a leading provider of cloud-hosted contact center and unified communication solutions. With over 30 years of experience, we have established ourselves as a trusted partner for businesses seeking innovative and effective communication solutions.

About the Role:

We are seeking a highly skilled Technical Support Professional with bilingual skills to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional user support and customer service on our company-supported computer applications and platforms.

Key Responsibilities:

  • Troubleshoot problems and advise on the appropriate action
  • Provide technical support and guidance to customers and internal stakeholders
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Working knowledge of fundamental operations of relevant software, hardware, and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience and training
  • University Degree in a relevant field
  • Windows administration and deployment
  • Experience with Cisco (nice to have)

Key Competencies:

  • French and English oral and written communication skills
  • Customer service orientation
  • Problem analysis and problem-solving
  • Adaptability
  • Planning, organizing, and attention to detail
  • Stress tolerance
  • Team player