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Ad Quality Specialist

1 month ago

Toronto, Ontario, Canada Index Exchange Full time
About Index Exchange:

We're a global advertising supply-side platform empowering media owners to maximize the value of their content across any screen.

As a trusted partner and ally, we connect leading experience makers with the world's largest brands to guarantee a quality experience for consumers.

We're a proud industry pioneer with over 20 years of experience driving the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we're committed to upholding the integrity of the programmatic ecosystem at large.

What's it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We're built on our core values and live them each day. They're not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we're looking for talented professionals to help take us to the next level.

Job Responsibilities:
  • Review advertisements and websites to ensure compliance with Index Exchange policies and quality standards.
  • Address sensitive content which may be graphic, violent or hateful, include offensive or derogatory language or other potentially distressing material.
  • Categorize advertisements based on brand, industry and content groups.
  • Review sites in Salesforce and fill out pertinent information within the system.
  • Provide information, educate customer to update trackers, update required applications & tools and keep internal stakeholders informed of new issues.
  • Meet the required daily expectations.
  • Additional projects and tasks supporting the Quality Assurance team where required.
  • Report any issues and system errors with the manager.
  • Implement and improve quality control operating procedures.
  • Be available to work within rotating shifts (Early morning and/or late night, weekends/long weekend/statutory holidays).
Measurements of Success:
  • Number of campaigns approved per day.
  • Number of sites reviewed per day.
  • Accuracy of Content groups, Brand name, Industry & Creative type selections.
  • Accuracy of site approvals and rejections.
  • Completion of assigned material in a timely manner or in accordance with a deadline.
Requirements:
  • Possesses excellent attention to detail.
  • Bachelor's degree or diploma are preferred.
  • Exceptional verbal, written, and visual communication skills.
  • Strong analytical and critical thinking skills.
  • Proficient with MS Office (Excel and Word).
Why You'll Love Working Here:
  • Comprehensive health, dental, and vision plans for you and your dependents.
  • Paid time off, health days, and personal obligation days plus flexible work schedules.
  • Competitive retirement matching plans.
  • Equity packages.
  • Generous parental leave available to birthing, non-birthing, and adoptive parents.
  • Annual well-being allowance plus fitness discounts and group wellness activities.
  • Commuter benefits and discounts, where available.
  • Employee assistance program.
  • Mental health first aid program that provides an in-the-moment point of contact and reassurance.
  • One day of volunteer time off per year and a donation-matching program.
  • Bi-weekly town halls and regular community-led team events.
  • Multiple resources and programming to support continuous learning.
  • A workplace that supports a diverse, equitable, and inclusive environment – learn more here.
Notification:

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com.

Our interview process consists of several steps, including phone screens and video interviews.

We do not conduct interviews via an email questionnaire or request money at any point in the process.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity:

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them.

As such, we are committed to equal employment opportunities.

We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.

Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience.

For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities:

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you.

Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere:

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities.

As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

All our technology positions and teams are open to remote and virtual work.