IT Service Management Specialist

3 days ago


Canada Avanciers Full time

    **Job Overview**

Avanciers is seeking a highly skilled IT Service Management Specialist to join our team. This role requires strong expertise in IT Service Management (ITSM) and Configuration Management Database (CMDB).

The ideal candidate will have experience in requirement gathering for ITSM and integrations, as well as developing and documenting ITSM requirements during workshops with business stakeholders.

In this position, you will design and document foundation data mapping and visibility across ITSM and Case applications, and work closely with Solution Architects, Process Leads, and developers to ensure seamless integration and delivery.

    Key Responsibilities:

  • Develop and document ITSM requirements during workshops with business stakeholders.
  • Design and document foundation data mapping and visibility across ITSM and Case applications.
  • Work closely with Solution Architects, Process Leads, and developers to ensure seamless integration and delivery.
  • User story documentation with test case design for system testing.

    Requirements:

  • Experience in ITSM and CMDB.
  • Strong expertise in requirement gathering for ITSM and integrations.
  • Ability to develop and document ITSM requirements during workshops with business stakeholders.
  • Strong analytical and problem-solving skills.

    Benefits:

  • A competitive salary of $85,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

    About Avanciers:

  • We are a leading provider of IT services and solutions.
  • We are committed to delivering high-quality services and solutions that meet the needs of our clients.

    Contact Information:



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