Customer Order Management Specialist
4 days ago
Job Description:
The Customer Order Management Specialist will be responsible for managing and processing customer orders within the NetSuite system.
This role involves ensuring accurate data entry, order fulfillment, and communication with relevant departments to ensure timely and efficient delivery of products.
The ideal candidate will have strong attention to detail, excellent organizational skills, and a solid understanding of NetSuite ERP software.
Responsibilities:
- Work closely with the inventory and warehouse teams to ensure products are available for shipment and escalate any stock discrepancies or issues to appropriate personnel.
- Assist in generating daily, weekly, or monthly reports related to order processing, backorders, and shipping timelines for management review.
- Assist with sales order change requests on either open or invoiced orders.
Requirements:
- Strong ability to manage multiple orders and tasks simultaneously, prioritize work effectively, and meet deadlines
- Ability to resolve order discrepancies and issues proactively and efficiently.
- Excellent verbal and written communication skills to interact effectively with customers and internal teams.
- Ability to maintain high accuracy in order entry, data analysis, and documentation.
What We Offer:
- Estimated annual salary: $55,000 - $65,000
- Comprehensive healthcare benefits
- Paid vacation time
- Cost-reduced Health club membership, option to contribute in an RRSP plan
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