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Client Support Specialist
2 months ago
WoodGreen is seeking a highly skilled and compassionate Client Support Specialist to join our team. As a Client Support Specialist, you will play a vital role in providing emotional support and feedback to individuals in our supportive housing program.
Key Responsibilities- Interact with individuals in the program, providing emotional support and feedback, and encouraging their participation in the program.
- Provide one-to-one support to individuals as outlined in their Coordinated Care plans, supporting the social worker with implementation of transactional case management activities.
- Support the intake process, including applicant selection, interview participation, intake management, and follow-up with new participants.
- Monitor participants' progress and well-being, and assist the team in evaluating the effectiveness of Coordinated Care Plans.
- Inform goal setting and Coordinated Care planning processes.
- Plan, create, and implement relevant individual and group programming with participants.
- Assist participants to function more independently while in the program and the community.
- Use the ADL/IADL tool on a regular basis.
- Participate and facilitate housing stabilization planning for participants, including securing applications, monitoring wait lists, and liaising with housing help organizations.
- Engage in skill development to assist individuals to carry out activities of daily living, such as grooming, hygiene, shopping, banking, and informal safety training and/or behavior management.
- Support individuals to carry out activities that enhance their independence and participation in the community, identifying services and activities that will meet their needs.
- Liaise with other service providers and the broader community to build and establish networks.
- Recognize and assess potential aggressive behavior or crisis situations, and develop strategies to deal with such situations.
- Perform delegated tasks as directed by healthcare professionals, such as managing medication for individuals in accordance with primary care instruction.
- Arrange transportation for participants and may accompany individuals to appointments and community activities when necessary.
- Complete and maintain documentation and case note entries efficiently.
- Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures, and ensure health and safety standards are maintained.
- Provide input to the development of the program and participate in program evaluations.
- Social Service Worker diploma or other related education.
- 2+ years of experience working with older adults with mental health, addictions issues, and street involvement.
WoodGreen is an equal opportunity employer, committed to providing an inclusive and barrier-free selection process and work environment. We offer a competitive salary and a comprehensive benefits package.
