Intake and Information Management Support Specialist

2 days ago

Toronto, Ontario, Canada VHA Home HealthCare Full time

About VHA Home HealthCare

VHA Home HealthCare is a leading provider of home care services in Ontario, with a team of over 3,000 dedicated professionals. Our mission is to deliver high-quality, client-centered care to those who need it most in their homes, schools, retirement homes, and other community settings.

Job Summary

We are seeking a highly skilled and organized Intake and Information Management Support Specialist to join our team. As a key member of our Intake and Information Management Team, you will provide full clerical and administrative support, serving as the primary contact for all telephone and electronic inquiries made by the LHINs regarding case offers, VHA Subcontractors, and other Community Partners.

Main Responsibilities

  • Data entry and management
  • Telephone support and customer service
  • Monitoring of electronic portals and fax systems
  • Service changes and updates
  • Maintenance of the client database
  • Communications with VHA Nurses and Rehabilitation Service Providers
  • Compilation of the Centre's data, statistics, and reports

Requirements

  • Relevant post-secondary school education/training combined with practical experience
  • Minimum of two years related work experience or equivalent in a multi-tasking, routine-based clerical position
  • Superior computer and data entry skills with proven speed and accuracy (50wpm)
  • Culturally competent and able to interact effectively with diverse stakeholders
  • Strong attention to detail and ability to deal with multiple priorities
  • Strong team player with excellent communication and problem-solving skills

What We Offer

  • Benefits and pension plan for permanent eligible employees
  • Compensation for education and professional development
  • Comprehensive orientation and training
  • Mentorship and peer support
  • Career development opportunities
  • Employee and family assistance program
  • Wellness resources
  • Perks and discounts
  • Staff and service provider events

Accommodation and VHA's Commitment to DEI

VHA Home HealthCare is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience.

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