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Client Support Specialist
2 months ago
WoodGreen is seeking a highly skilled and compassionate Client Support Specialist to join our team. As a key member of our Supportive Housing Program, you will play a vital role in providing emotional support and feedback to individuals in need, while encouraging and facilitating their participation in the program.
Key Responsibilities- Interact with individuals in the program, providing emotional support and feedback, and encouraging and facilitating their participation in the program.
- Provide one-to-one support to individuals as outlined in their Coordinated Care plans, supporting the social worker with implementation of transactional case management activities, including form filling and navigating formal systems.
- Support the intake process through applicant selection, interview participation, intake management, and follow-up with new participants.
- Monitor participants' progress and well-being, and assist the team in evaluating the effectiveness of Coordinated Care Plans, providing suggestions for modification as required.
- Inform goal setting and Coordinated Care planning process.
- Plan, create, and implement relevant individual and group programming with participants.
- Assist participants to function more independently while in the program and the community.
- Use the ADL/IADL tool on a regular basis.
- Participate and facilitate housing stabilization planning for participants through securing applications, helping to monitor wait lists, and liaising with housing help organizations for housing options.
- Engage in skill development to assist individuals to carry out activities of daily living, such as grooming, hygiene, shopping, banking, and informal safety training and/or behavior management as outlined in Coordinated Care plans.
- Support individuals to carry out activities that enhance their independence and participation in the community, identifying services and activities that will meet the participants' needs and provide support, guidance, and instruction to facilitate successful participation.
- Liaise with other service providers and the broader community to build and establish networks.
- Recognize and assess potential aggressive behavior or crisis situations and develop strategies to deal with such situations and inform team and Management when such incidents arise.
- Perform delegated tasks as directed by healthcare professionals, such as managing medication for individuals in accordance with primary care instruction.
- Arrange transportation for participants and may accompany individuals to appointments and community activities when necessary.
- Complete and maintain documentation and case note entries efficiently.
- Maintain up-to-date knowledge of internal fire regulations and procedures, and other emergency procedures, and ensure health and safety standards are maintained.
- Provide input to the development of the program and participate in program evaluations.
- Social Service Worker diploma or other related education.
- 2+ years of experience working with older adults with mental health, addictions issues, and street involvement.
WoodGreen is an equal opportunity employer committed to providing an inclusive and barrier-free selection process and work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
