IT Support Specialist

1 week ago

Delta, British Columbia, Canada Ying Da Enterprises Group Inc Full time

Job Title: IT Support Specialist - Network and System Administration


About Ying Da Enterprises Group Inc:


We are a leading company in the industry, committed to providing top-notch service to our clients. Our team is dedicated to delivering exceptional results, and we're seeking a talented IT Support Specialist to join our ranks.


Salary: $55,000 - $65,000 per year


Job Description:


As an IT Support Specialist, you will be responsible for ensuring the smooth operation of our computer networks and systems. Your primary tasks will include giving access to computer networks, reporting on system performance, and resolving user difficulties.


Key Responsibilities:



  • Network Management: Give access to computer networks, ensure network security, and troubleshoot connectivity issues.
  • System Monitoring: Report on the performance of computer systems and networks, identifying areas for improvement and implementing solutions.
  • User Support: Respond to users experiencing difficulties with computer systems, provide advice and training, and maintain a problems and solutions log.
  • Incident Management: Collect, organize, and manage incident reports, working closely with other technical support analysts to resolve issues efficiently.
  • Software Development: Participate in the redesign of applications and software, collaborating with cross-functional teams to deliver high-quality results.
  • Customer Service: Provide exceptional customer service, responding to user queries and concerns in a timely and professional manner.

Requirements:



  • Education: College or CEGEP degree in Computer Science or related field.
  • Experience: 2 years of experience in IT support or related field, with a proven track record of success.
  • Skills: Strong knowledge of computer systems, networks, and software; excellent communication and problem-solving skills.

Benefits:



  • Competitive Salary: $55,000 - $65,000 per year, depending on experience.
  • Opportunities for Advancement: Career growth and development opportunities within our dynamic organization.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision coverage, as well as retirement savings plan.

How to Apply: If you're a motivated and detail-oriented individual with a passion for IT, please submit your application, including your resume and cover letter, to our careers page.

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