Customer Service Manager Role

2 days ago


Vald'Or, Quebec, Canada NBC Full time
Job Description

We're seeking an experienced Customer Service Manager to join our team at NBC. As a key member of our service team, you will play a leadership role in supporting employees and helping them grow professionally.

In this role, you will be responsible for guiding and coaching a team of representatives to identify clients' financial needs, promote Bank products, and refer clients to the right resource. You will also support your team in achieving their objectives and provide advice on work methods and service/business development techniques.

Key Responsibilities:

  • Manage complaints concerning transaction and retail banking services
  • Develop an action plan with the Branch Manager to improve client experience
  • Explain and enforce rules for client segmentation, referrals, and risk management

Requirements:

  • College diploma and 4-6 years of experience, or Bachelor's degree in a related field and 1-6 years of experience
  • Experience in personnel management and coaching
  • Experience in business development and customer service

Benefits:

  • Competitive compensation
  • Flexible benefits package
  • Opportunities for professional growth and development


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