Customer Service Team Lead

3 weeks ago


Vald'Or, Quebec, Canada Banque Nationale du Canada Full time
Customer Service Manager Role

As a Customer Service Manager at Banque Nationale du Canada, you will play a pivotal role in supporting and empowering our transaction service employees to make a positive impact in people's lives. Your leadership will enable your team to grow professionally, and you will work closely with the Branch Manager to ensure seamless branch operations.

Key Responsibilities:

  • Support and develop transaction service employees to achieve their full potential
  • Collaborate with the Branch Manager to drive branch performance and growth
  • Ensure excellent customer service standards are maintained
  • Identify and implement process improvements to enhance efficiency and productivity

Requirements:

  • Proven leadership and management experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to analyze problems and implement effective solutions
  • Strong knowledge of customer service principles and practices


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