Senior Client Service Lead

1 week ago


Montreal, Quebec, Canada Sun Life Financial Full time
Senior Client Service Administrator Role

Job Summary:

As a Senior Client Service Administrator at Sun Life, you will be responsible for providing exceptional service to plan sponsors, members, advisors, and team members. This role involves reviewing client requests, processing plan member information updates, and following quality guidelines to ensure accurate and efficient service delivery.

Key Responsibilities:

  • Review and process client requests, ensuring all required information is included
  • Communicate proactively with clients and team members to resolve requests and improve processes
  • Apply quality guidelines and best practices to ensure accurate and efficient service delivery
  • Identify opportunities for process improvements and contribute to team efforts to enhance client experience

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work independently and collaboratively as part of a team
  • Strong attention to detail and organizational skills
  • Experience in a customer service environment, preferably in a retirement services context
  • Bilingualism (French and English) is required for Quebec-based roles

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Flexible work arrangements to support work-life balance


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