Senior Client Specialist
4 weeks ago
At GardaWorld Cash Services, we are seeking a Senior Client Specialist – Banking Clients to oversee client relations, handle escalations, and prioritize communications. This role focuses on maintaining client satisfaction through effective service management and proactive problem-solving in a dynamic business setting.
Your Key Responsibilities:
- Act as a privileged intermediary for the client, listening to their needs and requirements.
- Receive and prioritize client calls and emails.
- Handle client requests and ensure follow-up.
- Coordinate various requests between work teams.
- Monitor service quality and prepare monthly reports on negotiated service agreements.
- Maintain client profiles in the computer system.
- Produce, validate, and invoice special service requests.
- Coordinate orders for supplies and stationery.
- Support and participate with sales teams in weekly/monthly client meetings.
- Have knowledge of accounting and bring new ideas to improve our processes.
Why Choose GardaWorld Cash?
- Competitive salary
- Insurance: drug plan, vision, dental care, life, disability
- Retirement plan
- Work-life balance
- Employee Assistance Program
- Free parking on site
- Corporate discounts
- Dynamic work team
- Global company offering long-term career opportunities
- Mentoring, coaching, and training opportunities
If you are a self-motivated, ethical individual with excellent professional judgment, this is the position for you.
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