Senior Client Specialist

4 weeks ago


Montreal, Quebec, Canada GardaWorld Full time

At GardaWorld Cash Services, we are seeking a Senior Client Specialist – Banking Clients to oversee client relations, handle escalations, and prioritize communications. This role focuses on maintaining client satisfaction through effective service management and proactive problem-solving in a dynamic business setting.

Your Key Responsibilities:

  • Act as a privileged intermediary for the client, listening to their needs and requirements.
  • Receive and prioritize client calls and emails.
  • Handle client requests and ensure follow-up.
  • Coordinate various requests between work teams.
  • Monitor service quality and prepare monthly reports on negotiated service agreements.
  • Maintain client profiles in the computer system.
  • Produce, validate, and invoice special service requests.
  • Coordinate orders for supplies and stationery.
  • Support and participate with sales teams in weekly/monthly client meetings.
  • Have knowledge of accounting and bring new ideas to improve our processes.

Why Choose GardaWorld Cash?

  • Competitive salary
  • Insurance: drug plan, vision, dental care, life, disability
  • Retirement plan
  • Work-life balance
  • Employee Assistance Program
  • Free parking on site
  • Corporate discounts
  • Dynamic work team
  • Global company offering long-term career opportunities
  • Mentoring, coaching, and training opportunities

If you are a self-motivated, ethical individual with excellent professional judgment, this is the position for you.



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