Hotel Front Desk Team Lead

4 weeks ago


Longueuil, Quebec, Canada 2528-6360 quebec inc Full time

Job Title: Hotel Front Desk Supervisor

Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at 2528-6360 Quebec Inc. The successful candidate will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.

Key Responsibilities:

  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
  • Provide customer service
  • Manage knowledge
  • Resolve complaints and claims

Requirements:

  • 5-10 people supervised
  • MS Outlook
  • Central reservation system (CRS)
  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Team player
  • Collaborative
  • Leadership

Additional Information:

  • Free parking available
  • On-site amenities
  • Parking available

Screening Questions:

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?
  • What is your current field of study?
  • What is your current level of study?


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