Hotel Front Desk Management Professional
2 weeks ago
We are seeking a highly skilled Hotel Front Desk Supervisor to join our team at 2528-6360 Quebec Inc. This is a permanent full-time position offering a competitive salary and benefits package.
About the RoleThe successful candidate will be responsible for overseeing the front desk operations, ensuring seamless customer service delivery, and managing a team of up to 10 employees. The ideal candidate will possess excellent leadership skills, strong communication abilities, and the ability to work in a fast-paced environment.
Key Responsibilities- Coordinate activities with other departments to ensure efficient hotel operations.
- Establish work schedules and procedures to meet business needs.
- Perform same duties as workers supervised, ensuring quality control and productivity.
- Prepare and submit reports to management on key performance indicators.
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
- Assist clients/guests with special needs, providing exceptional customer service.
- Coordinate, assign, and review work to ensure timely completion and high standards.
- Hire and train staff in job duties, safety procedures, and company policies.
- Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
- Requisition materials and supplies to maintain optimal inventory levels.
- Provide customer service, addressing guest inquiries and resolving issues promptly.
- Bilingualism (English and French) is mandatory.
- High school graduation certificate is required; post-secondary education is an asset.
- At least 7 months of experience in a similar field or related industry.
- Possess excellent oral and written communication skills, attention to detail, and the ability to work in a fast-paced environment.
- Demonstrate dependability, efficiency, and initiative in daily tasks.
- Competitive salary: $55,000 - $65,000 per annum.
- Free parking available on-site.
- On-site amenities, including [insert amenities].
- Parking available for guests and employees.
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