Hotel Front Desk Management Professional

2 weeks ago


Longueuil, Quebec, Canada 2528-6360 quebec inc Full time
Job Summary

We are seeking a highly skilled Hotel Front Desk Supervisor to join our team at 2528-6360 Quebec Inc. This is a permanent full-time position offering a competitive salary and benefits package.

About the Role

The successful candidate will be responsible for overseeing the front desk operations, ensuring seamless customer service delivery, and managing a team of up to 10 employees. The ideal candidate will possess excellent leadership skills, strong communication abilities, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Coordinate activities with other departments to ensure efficient hotel operations.
  • Establish work schedules and procedures to meet business needs.
  • Perform same duties as workers supervised, ensuring quality control and productivity.
  • Prepare and submit reports to management on key performance indicators.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs, providing exceptional customer service.
  • Coordinate, assign, and review work to ensure timely completion and high standards.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to maintain optimal inventory levels.
  • Provide customer service, addressing guest inquiries and resolving issues promptly.
Requirements
  • Bilingualism (English and French) is mandatory.
  • High school graduation certificate is required; post-secondary education is an asset.
  • At least 7 months of experience in a similar field or related industry.
  • Possess excellent oral and written communication skills, attention to detail, and the ability to work in a fast-paced environment.
  • Demonstrate dependability, efficiency, and initiative in daily tasks.
Benefits
  • Competitive salary: $55,000 - $65,000 per annum.
  • Free parking available on-site.
  • On-site amenities, including [insert amenities].
  • Parking available for guests and employees.


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