Customer Experience Representative

4 weeks ago

Ottawa, Ontario, Canada Versature Full time

About Versature

Versature is a leading provider of VoIP telecommunications solutions for businesses in Canada. Our mission is to deliver exceptional customer experiences through innovative technology and personalized support.

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our award-winning team. As a key member of our customer support team, you will be responsible for providing top-notch support to our business clients, resolving technical issues, and ensuring seamless communication solutions.

Key Responsibilities

  • Provide exceptional customer support via phone, email, and chat
  • Resolve technical issues and troubleshoot VoIP service problems
  • Work closely with clients to understand their communication needs and provide tailored solutions
  • Collaborate with internal teams to ensure timely resolution of client issues
  • Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices

Requirements

  • 1+ years of customer service experience
  • Excellent communication and problem-solving skills
  • French-English bilingualism required
  • Strong organizational skills and attention to detail

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A competitive salary and benefits package
  • The chance to work with a talented team of professionals

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.

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