Customer Experience Representative

3 weeks ago

Ottawa, Ontario, Canada Versature Full time

About Versature

Versature is a leading provider of VoIP telecommunications solutions for businesses in Canada. Our mission is to deliver exceptional customer experiences through innovative technology and personalized support.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our support team, you will be responsible for providing top-notch service to our clients, resolving technical issues, and ensuring their satisfaction with our VoIP solutions.

Key Responsibilities

  • Provide exceptional customer service via phone, email, and chat
  • Resolve technical issues and troubleshoot problems with VoIP services
  • Work with clients to understand their needs and provide tailored solutions
  • Collaborate with internal teams to ensure seamless support and service delivery
  • Meet or exceed performance metrics and quality standards

Requirements

  • 1+ years of customer service or technical support experience
  • Excellent communication and problem-solving skills
  • French-English bilingualism required
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
  • The chance to work with a leading provider of VoIP solutions

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.

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