Customer Experience Representative

4 weeks ago

Ottawa, Ontario, Canada Versature Full time

About Versature

Versature is a leading provider of VoIP telecommunications solutions for businesses in Canada. Our mission is to deliver exceptional customer experiences through innovative technology and personalized support.

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our award-winning team. As a key member of our customer support team, you will be responsible for providing top-notch support to our business customers, resolving technical issues, and ensuring seamless communication solutions.

Key Responsibilities

  • Provide exceptional customer support via phone, email, and chat
  • Resolve technical issues and troubleshoot VoIP service problems
  • Work closely with customers to understand their needs and provide tailored solutions
  • Collaborate with internal teams to ensure timely resolution of customer issues
  • Meet or exceed customer satisfaction targets and SLAs

Requirements

  • 1+ years of customer service or technical support experience
  • Outstanding organizational skills and attention to detail
  • French-English bilingualism required
  • Strong problem-solving skills and technical aptitude

What We Offer

  • Competitive salary and benefits package
  • Opportunities for growth and professional development
  • Flexible work arrangements and remote work options
  • Collaborative and dynamic work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, please submit your application, including your resume and a cover letter, to [insert contact information].

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