Business Process Analyst

6 days ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Business System Analyst to join our Commerce Engineering team at Scotiabank. As a Business System Analyst, you will play a critical role in defining processes for onboarding and maintaining marketing technology capabilities.

Key Responsibilities
  • Process Definition and Governance: Collaborate with Product, Marketing, and Engineering teams to gather requirements and establish business processes for onboarding and operationalizing marketing capabilities.
  • Requirements Gathering and Design: Facilitate requirements gathering and design sessions with multiple stakeholders to extract requirements and turn them into use cases, business rules, user stories, sequence diagrams, and process flows.
  • Platform Governance: Conduct ongoing governance to ensure the accuracy of platform playbooks, PII, and other relevant information.
  • Operational Objectives: Determine operational objectives by studying business functions, gathering information, and evaluating output requirements.
  • Platform and Operational Improvements: Recommend platform and operational improvements by analyzing current practices and collaborating with vendors.
Requirements
  • Experience: 2+ years of experience as a Business System Analyst, preferably in large enterprise organizations, with a focus on financial institutions.
  • Analysis and Planning: 1-2+ years of experience with planning/analysis of business requirements for system changes and enhancements.
  • Cross-Functional Experience: 2+ years of experience working cross-functionally with a variety of end-users.
  • Nice to Have: Experience with Adobe's MarTech solutions (Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), Adobe Offer Decisioning, Adobe RT-CDP, AEM, etc).
What We Offer
  • Diversity, Equity, Inclusion & Allyship: We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations: We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling and Development: Opportunities for online courses, cross-functional development, and tuition assistance.
  • Competitive Rewards: Bonus, flexible vacation, personal, sick days, and benefits.
  • Community Engagement: Opportunities for community engagement and belonging through various programs.

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