Tankless Water Heating Technical Support Specialist

6 days ago


Kelowna, British Columbia, Canada Rinnai America Corporation Full time

Company Overview

Rinnai America Corporation is a leading manufacturer of tankless water heating solutions, committed to innovation and customer satisfaction. Our team of experts strives to deliver high-quality products and services that exceed our customers' expectations.

About the Role

We are seeking an experienced Tankless Water Heating Technical Support Specialist to join our team. As a key member of our technical support team, you will provide expert assistance to customers, ensuring they receive the best possible experience with our products. Your primary responsibilities will include:

  • Providing telephone support for service, installation, and troubleshooting procedures for all Rinnai products.
  • Resolving quality and performance issues, documenting results of failure analysis on returned products.
  • Liaising with Sales, Marketing, Engineering, and Service staff to maintain product knowledge and quality control standards.
  • Collaborating with Field Sales/Service organizations and Engineering to gather and document information on potential quality/performance issues.

Requirements

To succeed in this role, you will need:

  • A Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience).
  • Relevant licensure preferred.
  • 3-5 years of proven and demonstrated technical appliance repair experience, including background in electronics, plumbing systems, hydronics, and/or boiler systems.

Skills and Qualifications

The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to present in front of groups. You should also be proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. Additionally, you will need:

  • High-level technical analysis skills.
  • Ability to work effectively with various levels of people, customers, and teams.
  • Customer quality discipline.

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, and prescription coverage, as well as flexible spending accounts for medical and dependent care. Our paid time off policy includes PTO and floating holidays, and we offer paid holidays, 401(k) plan with company match, company-paid life insurance, voluntary life insurance, short- and long-term disability, and tuition reimbursement. We also have an annual incentive plan and referral bonuses.

Estimate Salary: $60,000 - $80,000 per year

This estimate is based on industry standards for similar roles and locations, considering factors such as experience, qualifications, and market conditions. Please note that actual salaries may vary based on individual circumstances.



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