Technical Support Specialist

4 days ago


Kelowna, British Columbia, Canada Interior Health Authority Full time

Interior Health Authority is seeking a skilled Technical Support Specialist to join their team in Kelowna, B.C. This is a Casual opportunity with an estimated salary range of $28-$38 per hour.

About the Role

This position provides direct technical support for Interior Health's digital tools, including MyHealthPortal, patient online booking tools, and virtual care services. The successful candidate will be responsible for providing top-notch customer service, troubleshooting technical issues, and escalating complex problems to System Analysts as needed.

About You

We are looking for an experienced Clerk with a strong background in technical support. To be successful in this role, you will have a Grade 12 education, two years' recent experience in a related field, and a typing speed of 45 wpm or greater. You will also possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities
  • Provide direct technical support for MyHealthPortal, including citizen enrollment, access management, and basic troubleshooting
  • Support patient online booking tools, including appointment booking, modification, and cancellation
  • Assist with virtual care services, including Zoom and other technologies
  • Grant patients access to their electronic health information, following established privacy and security policies
What We Offer

As a Technical Support Specialist at Interior Health Authority, you can expect a competitive salary, excellent benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply today.



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