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Claims Investigator

2 months ago

Hamilton, Ontario, Canada Crawford & Company Full time

We appreciate the interest of all applicants in Crawford & Company; however, only those selected for an interview will be contacted.

Crawford & Company is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas.

Crawford & Company is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Crawford & Company's own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position.

The successful candidate will investigate, evaluate, negotiate, and settle commercial and personal lines claims on the desktop using a variety of techniques and systems. The candidate will direct field adjusters on a task basis as required and participate in ensuring accurate recording, reporting, and presentation of files.

Minimum Requirements:
  • 2 years of technical experience in an insurance claims environment.
  • Post-secondary education in an insurance-related field working towards full license and CIP designation.
  • Knowledge of commercial and personal lines in both Property and Auto PD will be considered an asset.
  • Ability to conduct telephone investigations, evaluate, negotiate, and settle first and third-party commercial lines claims.
  • Proficient in maintaining accurate and detailed activity, transaction, and reserve records.
  • Advanced computer skills including Office 365 and Windows 10.
  • Excellent communication skills.
  • Must be a team player with a strong commitment to quality and customer service.
  • Licensed in multiple provinces including Alberta and British Columbia or if unlicensed, the ability to obtain a license preferred.
  • French/English bilingualism would be considered an asset.