Customer Service Team Lead
4 days ago
We are seeking a highly skilled Customer Service Team Lead to join our team in St. Mary's, ON.
Job OverviewThis is a full-time position that offers an attractive total compensation package including a bonus, competitive health, dental, vision package, and retirement benefits. As a key member of our customer support functions, you will play a pivotal part in shaping the future of our services, driving continuous improvement, and fostering a high-performing team environment.
Responsibilities:- Schedule Management and Team Support: Create well-organized schedules to ensure efficient coverage and exceptional customer service. Oversee the customer service department, utilizing Key Performance Indicators (KPIs) to track and improve team performance.
- Leadership and People Development: Inspire and challenge your team to exceed expectations and achieve individual and organizational goals. Elevate the overall customer experience by focusing on building and nurturing a high-performing team that thrives in a collaborative environment.
- Continuous Improvement and Digital Innovation: Champion the development and implementation of Continuous Improvement (CI) initiatives. Explore and implement innovative technologies to enhance service delivery. Establish and track comprehensive performance metrics to evaluate the effectiveness of customer support operations.
- Minimum 5 years of experience in a customer support environment, with a Post Secondary degree in Business Administration, Management, or a related field.
- Strong experience in fostering team development, building high-performing teams, and promoting a culture of innovation.
- Exceptional organizational and time management skills, with a keen eye for detail and process optimization.
- Strong interpersonal and communication skills to lead, mentor, and inspire the team.
- Agriculture or animal nutrition background is a plus but not required.
- An attractive total compensation package, including a salary range of $60,000 - $80,000 per year, depending on experience.
- Competitive health, dental, vision package, and retirement benefits.
- A full-time position in an international, dynamic environment.
- Opportunities for professional growth within Nutreco and the broader SHV group.
We are committed to employment equity and encourage applications from qualified individuals, including women, Aboriginal peoples, persons with disabilities, and members of visible minorities.
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