Customer Service Manager

1 month ago


Gatineau, Quebec, Canada Hull Chrysler Dodge Jeep RAM Full time
Job Title: Customer Service Manager

Hull Chrysler Dodge Jeep RAM is seeking a highly skilled Customer Service Manager to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities:
  • Manage staff and assign duties to ensure efficient service delivery
  • Study market research and trends to determine consumer demand and sales volumes
  • Determine merchandise and services to be sold, and staffing requirements
  • Resolve customer requests, complaints, and supply shortages in a timely and professional manner
  • Supervise a team of 5-10 people and provide guidance and support as needed
Requirements:
  • Bachelor's degree
  • 3 years to less than 5 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and multitask
  • Valid driver's license and willingness to travel
Benefits:
  • Dental plan
  • Health care plan
  • Group insurance benefits
  • Free parking available
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available
  • Wellness program


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