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Senior UX Researcher

1 month ago

Old Toronto, Ontario, Canada Equinox Fitness Club Full time
Unlock the Future of Digital Experiences

At Equinox Fitness Club, we're on a mission to revolutionize the way people interact with our digital platforms. As a Sr. UX Researcher, you'll play a pivotal role in shaping the future of our products and services.

About the Role

We're seeking a highly skilled and motivated UX Researcher to join our Product Design Team. As a key member of our squad, you'll be responsible for delivering human-centered insights that inform and shape our digital experiences.

Responsibilities

  • Design and execute research studies to uncover customer pain points and identify opportunities for growth and innovation.
  • Collaborate with UX/UI designers, product managers, and data analysts to understand user needs and create the best user experiences.
  • Present insights at both executive and team levels, being able to dive deep into details as needed and provide high-level summaries for quick decision-making.
  • Develop and maintain a deep understanding of our users, their behaviors, and their motivations.
  • Stay up-to-date with the latest research methods and tools, and apply this knowledge to drive innovation and improvement in our products and services.

Requirements

  • 5+ years of relevant work experience in UX research or a related field.
  • Excellent knowledge of qualitative and quantitative research methods, including user interviews, surveys, and usability testing.
  • Experience synthesizing findings and translating insights into actionable recommendations.
  • Strong problem-solving skills with a curious mindset and a passion for storytelling.
  • Proficiency with remote research and survey tools, including UserTesting.com and Qualtrics.
  • Exceptional written and verbal communication skills, with strong active listening and organizational abilities.

What We Offer

  • Competitive salary and benefits package.
  • Complimentary Club membership.
  • Perks and incentives with our products and services, including Personal Training, Pilates, Spa, and Shop.

Join Our Team

At Equinox Fitness Club, we're committed to creating a workplace that's inclusive, diverse, and supportive. If you're passionate about delivering exceptional user experiences and driving innovation, we'd love to hear from you.