Store Manager Yorkdale

3 weeks ago

Toronto, Ontario, Canada Reformation Full time

About Reformation:

Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist.

We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably.

Our mission is to create a future-focused organization committed to innovation, common sense, and education.

We're passionate about building a company rooted in excellence, where every team member is obsessed with customers and sustainability.

Role Overview:

The Store Manager will lead and execute all efforts required to achieve individual store goals, ensuring operational excellence and elevated customer experiences.

Key responsibilities include measuring and monitoring sales performance, owning operational execution of the store, and consistently meeting and exceeding store sales goals.

The ideal candidate will have a minimum of 5 years retail experience, with 4 years in retail management.

Responsibilities:

  • Measure and Monitor sales performance, taking action to improve business performance when needed.
  • Ownership of operational execution of store, achieving necessary revenue targets while balancing budget and expenses.
  • Use business acumen to understand business drivers and opportunities, building solutions to drive growth.
  • Consistently meet and exceed store sales goals.
  • Drive the execution of an elevated client experience, acting as a brand ambassador and embodying brand values.
  • Lead the sales floor and deliver an excellent customer experience, building loyal client relationships.
  • Assist customers, monitor client interaction with the team and technology, and provide in-the-moment coaching for continuous improvement.
  • Create an optimal balance of sales and service by having the right people in the right place at the right time through effective scheduling.
  • Deliver and maintain extraordinary customer experience NPS scores.
  • Uphold consistent inventory accuracy and controls in store.
  • Contribute to Loss Prevention in all areas of the business.
  • Ensure facility maintenance, presentation, and organization.
  • Lead merchandising presentation and concept standards.
  • Provide real-time and weekly feedback on product and sales performance to corporate partners.
  • Ensure the selling floor reflects the brand and concept standards at all times.
  • Manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
  • Accountable for hiring, training, and development of the store team across all areas of the business.
  • Provide performance feedback to ensure growth, change, and results.

Requirements:

  • Minimum of 5 years retail experience required.
  • Minimum of 4 years retail management experience required.
  • Experience working with a sales or retail organization and/or operationally intensive business.
  • Ability to work in a fast-paced, cross-functional team environment setting.
  • Strong interpersonal skills and the ability to interact effectively with diverse personalities.
  • The drive to take on new challenges with self-motivation for continuous personal and team development.
  • Ability to set clear objectives and inspire the team to reach their highest potential.
  • Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results.
  • The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes.
  • A proactive and entrepreneurial sense of urgency and ability to prioritize important work.

Working at Reformation:

Reformation offers a range of benefits, including health, vision, and dental insurance, paid vacation, sick, holidays, and volunteer time-off for eligible employees.

We're a mission-based company with a casual and entrepreneurial work environment, offering a 401K with company match, clothing discount, and more.

Reformation is an Equal Opportunity/Affirmative Action employer, committed to diversity and inclusion in the workplace.

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