Store Director at Reformation Yorkdale

6 days ago

Toronto, Ontario, Canada Reformation Full time
Reformation Store Manager Job Description

At Reformation, we're revolutionizing the fashion industry by combining stylish designs with sustainable practices. As a Store Manager at our Yorkdale location, you'll be part of a dynamic team that's passionate about building a company rooted in excellence.

Job Summary

We're seeking an experienced Retail Manager to lead and execute all efforts required to achieve individual store goals. Reporting to the Regional Director, you'll be responsible for driving sales performance, improving business results, and delivering an exceptional customer experience.

About You

We're looking for someone with a minimum of 5 years of retail experience and 4 years of management experience. You should have a strong ability to work in a fast-paced environment, interact effectively with diverse personalities, and set clear objectives to inspire your team.

Responsibilities
  • Measure and monitor sales performance to improve business results.
  • Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
  • Use business acumen to understand business drivers and opportunities, and build solutions.
  • Consistently meet and exceed store sales goals.
  • Drive the execution of an elevated client experience as a brand ambassador, embodying brand values and engaging customers on sustainability.
  • Lead the sales floor and deliver an excellent customer experience through a customer-first mindset.
  • Assist customers and monitor client interaction with the team and technology, providing in-the-moment coaching for continuous improvement.
  • Create an optimal balance of sales and service by having the right people in the right place at the right time through effective scheduling.
  • Deliver and maintain extraordinary customer experience NPS scores.
  • Uphold consistent inventory accuracy and controls in-store, leading and training the team to ensure consistent deliverables.
  • Contribute to Loss Prevention in all areas of the business, setting expectations and owning training for the store team.
  • Ensure facility maintenance, presentation, and organization.
  • Lead merchandising presentation and concept standards, utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business.
  • Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business.
  • E nsure the selling floor reflects the brand and concept standards at all times, train support staff, and develop talent in visual and digital merchandising.
  • Manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
  • Accountable for hiring, training, and development of the store team across all areas of the business.
  • Provide performance feedback to ensure growth, change, and results. Understand current culture and areas for improvement, working with the Regional Director for constant improvement through activations, recognition, and thorough communication.
About Our Offerings
  • A competitive salary: $85,000 - $110,000 per year, based on experience.
  • Full-time, salaried position with a minimum of 40 hours per week.
  • Daily open availability across a full 7-day work week.
  • Able to work flexible schedules (days, nights, weekends, and holidays if required to meet the needs of the business).
  • Understanding of Retail Labor Laws.
  • GSuite experience a plus.
  • Health, vision, and dental insurance for eligible employees.
  • Paid vacation, sick, holidays, and volunteer time-off for eligible employees.
  • Mission-based company + casual and entrepreneurial work environment.
  • 401K with company match.
  • Clothing discount.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status.

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