Store Manager Yorkdale Position

4 weeks ago

Toronto, Ontario, Canada Reformation Full time

About the Role:

We are seeking a highly skilled Store Manager to lead our Yorkdale store team. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational efficiency.

Key Responsibilities:

  • Measure and monitor sales performance, taking action to improve business performance when needed.
  • Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses.
  • Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
  • Consistently meet and exceed store sales goals.
  • Drive the execution of an elevated client experience, acting as a brand ambassador and embodying brand values.
  • Lead the sales floor and deliver an excellent customer experience through a customer-first mindset to build loyal client relationships.
  • Assist customers and monitor client interaction with the team and technology, providing in-the-moment coaching for continuous improvement.
  • Create an optimal balance of sales and service by having the right people in the right place at the right time through effective scheduling while achieving payroll goals.
  • Deliver and maintain extraordinary customer experience NPS scores.
  • Uphold consistent inventory accuracy and controls in store, leading and training the team to ensure consistent deliverables.
  • Contribute to Loss Prevention in all areas of the business, setting expectations and owning training for the store team.
  • Ensure facility maintenance, presentation, and organization.
  • Lead merchandising presentation and concept standards, utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business.
  • Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business.
  • Ensure the selling floor reflects the brand and concept standards at all times, training support staff and developing talent in visual and digital merchandising.
  • Manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
  • Accountable for hiring, training, and development of the store team across all areas of the business.
  • Provide performance feedback to ensure growth, change, and results, understanding current culture and areas for improvement, and working with the Regional Director for constant improvement through activations, recognition, and thorough communication.
  • Own Reviews/Development Plans/Disciplinary Action and Corrective Action for the team.

Requirements:

  • Minimum of 5 years Retail Experience required.
  • Minimum of 4 years Retail Management Experience required.
  • Experience working with a sales or retail organization and/or operationally intensive business.
  • Ability to work in a fast-paced, cross-functional team environment setting.
  • Strong interpersonal skills and the ability to interact effectively with diverse personalities.
  • The drive to take on new challenges with the self-motivation for continuous personal and team development.
  • The ability to set clear objectives and inspire the team to reach their highest potential.
  • Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
  • The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes.
  • A proactive and entrepreneurial sense of urgency and ability to prioritize important work.
  • A keen eye for identifying and evaluating new business opportunities.

What We Offer:

  • Full-time, salaried position.
  • Available to work a minimum of 40 hours per week.
  • Daily open availability across a full 7-day work week.
  • Able to work flexible schedule (days, nights, weekends, and holidays if required to meet the needs of the business).
  • Understanding of Retail Labor Laws.
  • GSuite experience a plus.

Benefits & Perks:

  • Health, vision, and dental insurance for eligible employees.
  • Paid vacation, sick, holidays, and volunteer time-off for eligible employees.
  • Mission-based company + casual and entrepreneurial work environment.
  • 401K with company match.
  • Clothing discount.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status.

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