Customer Service Specialist

3 hours ago


Montreal, Quebec, Canada Scotiabank Full time
{"h1": "Customer Relations Specialist", "p": "At Scotiabank, we are seeking a skilled Customer Relations Specialist to join our team. As a key member of our Customer Relations Centre, you will be responsible for providing exceptional customer service to our clients, resolving issues, and exceeding performance standards.

Key Responsibilities:

* Provide effective customer service via phone, responding to inquiries and resolving issues related to Dynamic Funds products and services.
* Collaborate with team members and act as a liaison between clients and other Dynamic Centres of Excellence.
* Analyze accounts, determine, and initiate appropriate follow-up and respond to customers\u2019 needs.
* Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
* Work on special projects as required.

What We Offer:

* Be part of an industry recognized leader in the wealth management business.
* Be rewarded with our highly competitive compensation package.
* Be a participant in a variety of community involvement programs.

Requirements:

* University degree in Finance or related studies (strong asset).
* Knowledge of MS Office and industry databases (i.e. iFast).
* CSC/IFIC certification is a definite asset.
* Ability to work independently and cooperatively as a team.
* Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner.
* Excellent organizational and analytical skills.
* Good problem-solving, flexibility, change management and time management skills.
* Excellent customer service and communication skills in English and French.

Location:

Canada : Quebec : Montreal

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
"}

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