Technical Support Specialist for OEM Client in Guelph

3 hours ago


Guelph, Ontario, Canada itec group, Inc. Full time

We are recruiting a Technical Support Specialist to join our team at itec group, Inc. Based in Guelph, this role involves handling technical support inquiries, requisitions, and warranty issues for an OEM client.

Role Overview

This is an excellent opportunity to work with a well-established company that offers competitive compensation, benefits, and a great company culture.

Responsibilities
  • Provide telephonic support to customers
  • Create and provide technical documentation to customers
  • Support continuous improvement and build on existing customer relationships
  • Source parts as needed
  • Manage and coordinate projects
Requirements

To succeed in this role, you will need:

  • At least 3 years of experience in field work
  • Able to understand various technical drawings (hydraulic, mechanical & electrical)
  • Excellent communication skills
  • Proficient in MS Office Suite
  • Strong technical knowledge
Estimated Salary: $65,000 - $85,000 per year

We offer a comprehensive benefits package and opportunities for professional growth and development.



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