Service Supervisor I

3 weeks ago

Toronto, Ontario, Canada Farm Boy Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Supervisor I to join our team at Farm Boy Inc. As a key member of our Service Department, you will play a vital role in ensuring exceptional customer service and supporting the achievement of company goals.

Main Responsibilities:

  • Provide outstanding customer service and support Farm Boy's vision of delivering the best fresh shopping experience.
  • Develop a passion for food and confidently handle customer questions or comments.
  • Utilize Farm Boy Service Standards to welcome, greet, and provide assistance to customers.
  • Lead by example and promote corporate policies, customer service standards, and departmental cleanliness.
  • Assist the management team with opening procedures on the sales floor.
  • Assist the management team in supervising and performing departmental procedures, including recognition, break & floor management, overrides, change orders, cashier balancing, returns, and refunds.
  • Assist, relieve, and train department personnel on cycle of priority and weekly retraining tasks as requested by the management team.
  • Perform cashier duties, including running a till and cart retrieval.
  • Assist and delegate tasks to complete closing procedures.
  • May be requested to undertake other related duties on a periodic basis.

Qualifications:

  • Typically requires partial completion of a post-secondary program, plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience.
  • Successful completion of Smart Serve or a willingness to complete.
  • Excellent organizational, interpersonal, mathematical, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French shall be considered an asset.

Work & Sensory Environment:

  • Providing service to several people or departments, working under many simultaneous deadlines.
  • Required to stand for long periods of time during shift.
  • Regularly required to perform repetitive and/or precise hand/finger movements.
  • Required to lift, carry, or handle heavy objects.
  • May be exposed to changes in temperature (when standing near exit doors) and to extreme temperatures (when collecting carts from the parking lot).

Additional Information:

Accommodation is available upon request for applicants and employees with disabilities.

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