Service Supervisor I

1 month ago

Toronto, Ontario, Canada Farm Boy Full time

About Farm Boy

Farm Boy is a leading retailer of fresh food and grocery products in Ontario, Canada. We are passionate about creating a unique and enjoyable shopping experience for our customers and team members alike.

Job Summary

We are seeking a highly motivated and organized Service Supervisor I to join our team. As a Service Supervisor I, you will be responsible for assisting the Service Department Manager in achieving company, store, and department goals. You will provide superior customer service, lead by example, and promote corporate policies and customer service standards.

Key Responsibilities

  • Provide exceptional customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Have a passion for food and knowledgeably handle all customer questions or comments confidently.
  • Utilize Farm Boy Service Standards to welcome, greet, and provide assistance to customers.
  • Lead by example and promote corporate policies, customer service standards, and departmental cleanliness.
  • Assist the management team with opening procedures on the sales floor.
  • Assist the management team in supervising and performing departmental procedures, including recognition, break and floor management, overrides, change orders, cashier balancing, returns, and refunds.
  • Assist, relieve, and train department personnel on cycle of priority and weekly retraining tasks as requested by the management team.
  • Perform cashier duties, including running a till and cart retrieval.
  • Assist and delegate tasks to complete closing procedures.
  • May be requested to undertake other related duties on a periodic basis.

Qualifications

  • Typically requires partial completion of a post-secondary program, plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience.
  • Successful completion of Smart Serve or a willingness to complete.
  • Excellent organizational, interpersonal, mathematical, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French shall be considered an asset.

Work & Sensory Environment

  • Providing service to several people or departments, working under many simultaneous deadlines.
  • Required to stand for long periods of time during shift.
  • Regularly required to perform repetitive and/or precise hand/finger movements.
  • Required to lift, carry, or handle heavy objects.
  • May be exposed to changes in temperature (when standing near exit doors) and to extreme temperatures (when collecting carts from the parking lot).

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.

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