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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada Motiv Studio Ltd. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Motiv Studio Ltd. as a key member of our technical support team.

Job Summary

The Technical Support Specialist will be responsible for providing technical assistance and support to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing training and guidance, and maintaining accurate records of problems and solutions.

Key Responsibilities
  • Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to computer systems, software, and hardware.
  • Develop and maintain accurate records of problems and solutions.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Provide training and guidance to clients and internal teams on technical topics.
Requirements
  • College/CEGEP diploma or equivalent.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and organizational skills.
Work Environment

The Technical Support Specialist will work in a fast-paced environment with a dynamic team. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.

Benefits
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Paramedical services coverage.
  • Vision care benefits.
  • Group insurance benefits.
  • Life insurance.
  • Paid time off (volunteering or personal days).
  • Team building opportunities.
Language

English.

Hours

40 hours per week.