Industrial Execution Specialist

3 days ago


Prince George, British Columbia, Canada Grainger Full time

At Grainger, we're committed to keeping the world working. As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, our mission is to serve more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.

About Us

We're dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results. Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we're looking for passionate individuals to join our team as we continue leading the industry over our next 100 years.

Job Summary

The Onsite Service Specialist (OSS) plays a crucial role in assisting the local KeepStock team in driving inventory management execution and customer service excellence. This position involves assisting in the pre-implementation and implementation process for new KeepStock installations, performing machine break/fix activities, implementing territory work, and handling escalations issues from On Site Service Representatives (OSRs).

This role requires excellent verbal and written communication skills, proficiency in Microsoft Office, and the ability to work independently. A high school diploma or equivalent and three years of experience in customer service or a warehouse environment are also required. Additionally, candidates must have valid driver's license, be willing to undergo background checks and drug screening, and adhere to safety requirements on customer sites.

Responsibilities
  1. Perform machine break/fix activities for different machines at customer sites.
  2. Implement territory work relating to planning and execution of customer inventory projects.
  3. Collect data related to inventory information at customer sites and ensure accurate information is collected to help direct the KeepStock implementation process.
  4. Cover PTO for On Site Service Representatives (OSRs) and perform route-based responsibilities when needed.
  5. Handle escalations issues from OSRs, support implementation of system projects, and provide feedback and input to supervisors on OSR performance.
Salary and Benefits

This salaried position comes with a competitive salary range of $58,830 - $66,000 and is bonus eligible. Additional benefits include medical, dental, vision, and prescription drug coverage, paid time off (PTO), life insurance coverage, an Employee Family Assistance Program, Registered Retirement Savings Plan & Defined Contribution Pension Plan, Educational & Professional Membership Fee Assistance program, employee discounts, and team member perks.

We encourage you to apply even if your experience doesn't perfectly match this job post, as we aspire to create a culture where everyone can learn and grow to realize their full potential and is recognized and rewarded for their impact.



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