Sales Support Representative
4 weeks ago
Job Summary
Job Description
What is the opportunity?
As a Sales Support Representative, you will act as a point of contact with brokers of Life Insurance policies. You will handle each broker's inquiry with high priority to ensure they receive fast and effective turnaround time with all the business needs, will provide superior sales support and service to brokers in order to achieve regional sales targets in addition to share and contribute to Sales Consultant's action plans.
What will you do?
Follow-up on insurance policy renewals and initiate and respond to calls from producers and provide product & administrative support, education and training to producers and their staff on running quotations, contracting and application completion, product information and RBC systems.
Manages all requirements of the new business process from quoting, contracting and application submission and assist Sales Consultant with analyzing blocks of business and identifying opportunities for additional premium
Provide marketing support to Senior Sales Consultant –assist with revenue generation activities specific to each MGA (Managing General Agent ) strategy.
Resolve customer inquiries and determine appropriate action for complex issues
Establish relationships with the key staff of brokers. Assists in new producer set-up including proactive calling and follow-up.
Work closely with internal partners to provide seamless service to brokers
Participate in call campaigns as they arise
Train brokers and their team on our systems and tools in order to augment their sales with us
What do you need to succeed?
Must-have
Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
High level of written skills required (French and English)
Professional customer service skills and a talent for listening and establishing rapport and finding the right solution
Ability to work well with diverse team and independently
Excellent organizational skills, Initiative & Proactive
Strong negotiation skills, Impact and Influence, analytical thinking
Nice-to-have
Knowledge or experience of the Insurance industry and/or Life insurance
LLQP License is considered an asset
Post Secondary education or equivalent
Good knowledge of Microsoft Suite and capability to learn new systems quickly
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Work in a dynamic, collaborative, progressive, and high-performing team
Management that supports your work and progression
Access to a variety of job opportunities across businesses and geographies
Job Skills
Customer Knowledge, Customer Service, Group Problem Solving, Identifying Sales Opportunities, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities, Sales Support, Teamwork-
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