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Technical Support Specialist

1 month ago

Brampton, Ontario, Canada Prudle Labs Inc Full time

User Support Technician Role at Prudle Labs Inc

We are seeking a skilled User Support Technician to join our team at Prudle Labs Inc. As a User Support Technician, you will be responsible for providing technical assistance to users, troubleshooting computer systems and networks, and maintaining a problems and solutions log.

Key Responsibilities:

  • Report on the performance of computer systems and networks
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide customer service

Work Environment:

  • Private sector
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines

Requirements:

  • College/CEGEP education
  • 1-2 years of experience
  • Excellent oral and written communication skills
  • Ability to multitask and work under pressure

Language: English

Work Term: Permanent

Hours: 35-40 hours per week