Customer Service Team Lead

2 weeks ago


Cambridge, Ontario, Canada HEPHAESTUS HOMES LTD. Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at HEPHAESTUS HOMES LTD. The successful candidate will be responsible for overseeing the customer service operations, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities
  • Supervise a team of customer service representatives and provide guidance and support as needed.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer service experience.
  • Ensure that all customer service representatives are trained and equipped to handle customer inquiries effectively.
Requirements
  • 1-2 years of experience in customer service or a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively with other departments.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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