Customer Service Representative

3 weeks ago


Muncho Lake, Canada Northern Rockies Lodge Full time
Job Title: Customer Service Representative

Job Summary

We are seeking a customer-focused individual to join our team as a Customer Service Representative at Northern Rockies Lodge. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.


Key Responsibilities
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Requirements
  • 1 year to less than 2 years of experience
  • Secondary (high) school graduation certificate
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

What We Offer
  • Bonus
  • Free parking available
  • On-site housing options


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