Customer Service Representative
3 weeks ago
Job Summary
We are seeking a customer-focused individual to join our team as a Customer Service Representative at Northern Rockies Lodge. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.
Key Responsibilities
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
Requirements
- 1 year to less than 2 years of experience
- Secondary (high) school graduation certificate
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
What We Offer
- Bonus
- Free parking available
- On-site housing options
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